yellow-dhl-bus.jpg

WORK DEUTSCHE POST DHL

How can logistics efficiency be improved?

UNDERSTAND OUR SOLUTION

Deutsche Post DHL

DHL International GmbH is a German courier, parcel, and express mail service which is a division of the German logistics company Deutsche Post DHL. Deutsche Post DHL is the world's largest logistics company, now in over 220 countries and territories worldwide, particularly in sea and airmail. 

Project Name - Service Point Data Platform (SPDP)

The objective of the SPDP is to facilitate easy and bulk collection & maintenance of good quality Service Point data. A key task not only for DHL internally owned/managed Service Points but also for external owned/managed Service Points.

Onsite Interview

IMG_20180808_202048.jpg
IMG_20180727_205604.jpg
IMG_20180808_200058.jpg
IMG_20180808_195927.jpg

UX Workshop & Brainstorming Session

IMG-20180925-WA0001_edited_edited_edited
IMG_20200502_171517_edited_edited.jpg

Information Architecture & Tasks Prioritisation

Screenshot 2020-05-03 at 8.51.18 PM.png
Screenshot 2020-05-03 at 8.49.26 PM.png

Persona & User Journey Map

Design Sprint - Map-01-min.jpg
Screenshot 2020-05-03 at 8.50.22 PM.png
Screenshot 2020-05-03 at 8.50.29 PM.png
Screenshot 2020-05-03 at 8.50.34 PM.png

Introducing

The New SPDP

Launched in November 2018

lpwon6r5-900-01%20copy_edited.png

01

Dashboard

Screenshot 2020-05-04 at 2.02.34 PM.png

02

Data Maintenance

Screenshot 2020-05-04 at 2.05.46 PM.png
Screenshot 2020-05-04 at 2.06.26 PM.png

03

Update Service Point

Screenshot 2020-05-04 at 2.12.30 PM.png

04

Service Point Details

05

Edit View

Screenshot 2020-05-04 at 2.11.52 PM.png

06

Set Business Hours

Screenshot 2020-05-04 at 2.13.38 PM.png

07

Opening Hours Setting

Screenshot 2020-05-04 at 2.13.52 PM.png

08

Holidays Approval

Screenshot 2020-05-04 at 2.15.59 PM.png
Screenshot 2020-05-04 at 2.17.19 PM.png

09

Country Setting

10

Role Management

Screenshot 2020-05-04 at 2.17.03 PM.png

11

Released Changes

Screenshot 2020-05-04 at 2.16.20 PM.png

Post UX Design's Key ROI Areas

75%

reduction in clicks to update a Service Point data during initial testing

62%

increase in Service Point Partners' satisfaction and brand loyalty