WORK DEUTSCHE POST DHL
How can logistics efficiency be improved?
UNDERSTAND OUR SOLUTION
Deutsche Post DHL
DHL International GmbH is a German courier, parcel, and express mail service which is a division of the German logistics company Deutsche Post DHL. Deutsche Post DHL is the world's largest logistics company, now in over 220 countries and territories worldwide, particularly in sea and airmail.
Project Name - Service Point Data Platform (SPDP)
The objective of the SPDP is to facilitate easy and bulk collection & maintenance of good quality Service Point data. A key task not only for DHL internally owned/managed Service Points but also for external owned/managed Service Points.
Onsite Interview
UX Workshop & Brainstorming Session
Information Architecture & Tasks Prioritisation
Persona & User Journey Map
Introducing
The New SPDP
Launched in November 2018
01
Dashboard
02
Data Maintenance
03
Update Service Point
04
Service Point Details
05
Edit View
06
Set Business Hours
07
Opening Hours Setting
08
Holidays Approval
09
Country Setting
10
Role Management
11
Released Changes
Post UX Design's Key ROI Areas
75%
reduction in clicks to update a Service Point data during initial testing
62%
increase in Service Point Partners' satisfaction and brand loyalty