WORK DEUTSCHE POST DHL

How can logistics efficiency be improved?

UNDERSTAND OUR SOLUTION

Deutsche Post DHL

DHL International GmbH is a German courier, parcel, and express mail service which is a division of the German logistics company Deutsche Post DHL. Deutsche Post DHL is the world's largest logistics company, now in over 220 countries and territories worldwide, particularly in sea and airmail. 

Project Name - Service Point Data Platform (SPDP)

The objective of the SPDP is to facilitate easy and bulk collection & maintenance of good quality Service Point data. A key task not only for DHL internally owned/managed Service Points but also for external owned/managed Service Points.

Onsite Interview

UX Workshop & Brainstorming Session

Information Architecture & Tasks Prioritisation

Persona & User Journey Map

Introducing

The New SPDP

Launched in November 2018

01

Dashboard

02

Data Maintenance

03

Update Service Point

04

Service Point Details

05

Edit View

06

Set Business Hours

07

Opening Hours Setting

08

Holidays Approval

09

Country Setting

10

Role Management

11

Released Changes

Post UX Design's Key ROI Areas

75%

reduction in clicks to update a Service Point data during initial testing

62%

increase in Service Point Partners' satisfaction and brand loyalty

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